What to do right now
- Stop the water at its source if you can do so safely, for example by shutting off the main water valve for a burst pipe.
- Stay out of standing water near outlets, cords or appliances. Turn off power to the area only if you can reach the panel without stepping in water.
- Move boxes, furniture and valuables off the wet floor if it is safe to lift them.
- Take photos of the water and where it came from for your insurance claim.
- Call Gemstone any time, 24/7, at (636) 227-1768.
Why speed matters
Standing water keeps soaking into carpet and pad, drywall, wood and stored belongings the longer it sits, and a damp basement soon starts to smell musty. Getting the water out quickly limits how much gets ruined.
Carpeted and finished basements
Water in a finished basement often ends up in the carpet and pad. Tell us what kind of flooring is down there when you call, and whether the water is clean (a supply line or pipe) or came in from outside.
Insurance and bigger jobs
Keep the photos you took before cleanup for your insurance claim. If water has reached walls, ceilings or the structure of the home, you may also need a restoration contractor; tell us what you're seeing when you call.
Questions about 24/7 water extraction
What should I do first when my basement floods?
Stop the source if it is safe, stay away from water near electricity, move what you can off the floor, take photos, and call for water extraction right away.
Can you get water out of a carpeted basement?
Yes. Water in a finished basement often soaks into the carpet and pad, and removing it quickly gives them the best chance. Call as soon as you find the water.
Do you offer 24/7 emergency water extraction?
Yes. Water extraction is available 24 hours a day, 7 days a week. Call (636) 227-1768 any time. Minimum charges apply.
Is there a minimum charge for water extraction?
Yes, minimum charges apply. Call us for details.
24/7 water extraction near you
Gemstone offers 24/7 emergency water extraction for flooded basements in Ballwin, Manchester, Ellisville, Wildwood, Chesterfield, Town and Country, Des Peres, Kirkwood, Creve Coeur, Valley Park, Eureka and Fenton, plus the rest of St. Louis, Jefferson and St. Charles counties. See all service areas and ZIP codes.